Service orchestration solutions

Tired of complex operational workflows? Automate your service orchestration with intent and AI to speed up the time from selling to services delivery. And save yourself a lot of effort on the way.

Service orchestration is essential for automating and streamlining operations across your telecom network. It enables you to manage the entire service lifecycle, from design and configuration to deployment and assurance.

With our solutions, you can effortlessly handle multi-domain services, network slices and cross-domain orchestration in multi-vendor environments, whether centrally or at the edge. By reducing manual processes, you can focus on delivering tailored, on-demand services with real-time assurance.

We simplify service design and orchestration empowering your staff to focus on new business opportunities.

Sell. Deliver. Get paid.

Deliver as fast as you can sell

Let AI revolutionize your service orchestration

Drive intent in OSS/BSS

AI transforms service orchestration by enabling autonomous networks and zero-touch operations. It enables you to cut down on complexity and costs by automating tasks and removing rigid workflows. It ensures your services automatically adjust to meet the desired outcomes.

Intent management lets you concentrate on what you want to achieve – the wanted outcome – rather than the technical details. Then we close the loop with assurance and agentic AI to make sure the intent is followed. AI and intent streamline operations and speed up deployment, empowering you to handle change with ease and confidence.

We’ve got you covered with our service orchestration tools and solutions with embedded agentic AI capabilities.

Transitioning to autonomous networks is not just a goal but a necessity if you are looking to maintain competitiveness and drive growth. By harnessing the power of AI, you can:

Streamline operations by automating routine tasks, optimizing resource allocation, and providing predictive insights.
Enhance service delivery through real-time network adjustments that maintain optimal performance and reliability.
Unlock new opportunities for innovation by analyzing vast amounts of data to identify emerging trends, suggest novel solutions, and pinpoint areas for improvement.

Explore the key benefits of AI-enabled service orchestration.

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Launch and activate new services quickly in multi-vendor environments with intent-driven orchestration. Driving business intents through to the network is a crucial step forward in managing the dynamic nature of autonomous networks and helps you efficiently design, sell, orchestrate, and assure new products based on an agentic AI approach.

Use AI and Gen-AI to innovate at scale and make selling and buying easier. Our solutions simplify lifecycle management, from design to assurance, across RAN, core, and transport networks. Gain full visibility with a common topology service, optimizing operations and turning data into actionable insights for streamlined processes and better decision-making.

An open and unified service orchestration platform enables rapid innovation and business growth. Manage multi-domain services across multiple vendors and accelerate service delivery from months to minutes. Automate workload placements, network slicing orchestration, and enhance your role as a valuable partner to unlock new business opportunities.

Improved SLA commitments through agentic-based closed-loop automation ensure reliable service performance and agile responses. Automate processes and use continuous monitoring to identify areas for improvement. Process network metrics into actionable KPIs for clear insights, enhance service quality, and maintain high SLA standards with data-driven operations.

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Our orchestration solutions are designed to empower you by streamlining operations, automating processes, and enhancing service delivery through a range of advanced features.

They enable you to efficiently manage complex networks and ensure seamless integration and coordination across various components.

By leveraging cutting-edge technology, you can achieve reliable network management that adapts to evolving demands, and provides the agility needed to respond to market changes swiftly.

Discover how the solutions’ key features can help you optimize resource allocation, improve operational efficiency, and drive innovation.

Intent-management and assurance capabilities allow you to concentrate on achieving results. They ensure service intents are consistently met, simplify delivery processes and enhance your confidence in reaching objectives. The capabilities offer a streamlined approach to managing complex network demands and fostering reliable performance.

Our service orchestration solutions use AI/ML capabilities and knowledge-based systems for intelligent actions without human intervention. They provide trusted data and autonomous decisions, adhering to industry standards with pre-defined telco knowledge kits.

Automation opens the door to zero-touch operations, offering seamless, hands-off management of your network and services. With AI and ML, we enhance this experience through closed-loop automation, which guarantees your services are monitored and adjusted in real-time.

Keep track of your resources and services, whether physical, logical, virtual, or cloud-based. Automate hybrid service design, assignment, and provisioning, and improve the reliability and efficiency of your operations processes – from network inventory management to fulfillment and assurance – all in one place.

Our multi-domain service orchestration solutions are vendor, technology, and service agnostic. Design new services and accelerate automation to expand services and revenues without technology constraints.

Ericsson's service orchestration ensures compliance with the leading industry standards, such as TMF, 3GPP and ETSI. This enables flexible end-to-end orchestration across RAN, transport, and core networks, and efficient operations in virtualized environments.

Commissioned by Ericsson

Ericsson Adaptive Inventory by Appledore Research

Ericsson Adaptive Inventory has strengthened its position since Appledore’s 2023 report. The completion of the cloud-native transition, the addition of the Digital Twin Value Pack, and the evolution as an established inventory transformation platform all represent real progress. The product's role in Ericsson's autonomous networks proposition is well-defined and coherent.
-Appledore Research

“We had a complex network and the only tool that we could find that would do what we needed it to do for the environment we were working in was Ericsson Adaptive Inventory. It provided all the data segregation we needed, the complex network provision that we needed, the work orders, data and transmission network engineering work orders that we needed and inventory control that we did not possess before”
Source: Pete Norris, Head of Transmission, MBNL

“Ericsson Adaptive Inventory’s quite strict data integrity prevented low-quality records from being carried forward, which was necessary to support zero-touch ambitions.”
Source: Kaj Pinner, Head of Inventories, Telia IT

Download the report

Explore our service orchestration portfolio, designed to accelerate your journey toward scaling differentiated connectivity and evolving into autonomous networks through intent-driven solutions.

Our offerings are crafted to help you boost revenue and navigate the complexities of modern network management while delivering seamless, high-quality service. By incorporating advanced technologies, you can:

Drive efficiency by automating complex processes, reducing operational costs, and improving resource management.
Enhance customer satisfaction through reliable, real-time service adjustments that ensure consistent performance.
Foster innovation by leveraging data analytics to uncover new market opportunities and develop cutting-edge solutions.

Discover how our portfolio can help you boost revenue, navigate complexity, and deliver optimal service quality seamlessly.

OSS/BSS: Service orchestration

Ericsson Service Orchestration and Assurance

Fuel your service innovation, and simplify and automate service activation across domains, technologies, and vendors. This service orchestration platform boosts profitability by streamlining the service lifecycle and supporting open, programmable, multi-cloud environments.

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Ericsson Dynamic Service Automation

Ericsson Dynamic Service Automation is driving the execution and validation of an end-to-end architecture for intent-driven service automation across functional use cases, turning complexity into competitive advantage

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Ericsson Adaptive Inventory

Ericsson Adaptive Inventory offers a real-time view of your network. It automates critical processes and enhances resource use with AI tools. With the support for quick rollouts and repairs, it ensures a superior customer experience.

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Ericsson Service Orchestration and Assurance delivers:

30%

shorter TTM for new network services through automation

< 35 minutes

for an on-demand setup of E2E shared network slice configured and deployed

75%

reduction in manual work with improved time-to-market

Find out more about service orchestration solutions

eBrief: Drive intent with AI-enabled OSS/BSS

Ready to transform your product lifecycle with intent management? It's your guide to an autonomous network, optimizing connectivity with AI-driven OSS/BSS systems.

eBrief: How OSS/BSS is closing the loop for autonomous networks

How to introduce autonomous networks and benefit from improved efficiency and scalability? The key is in integrating AI into OSS/BSS systems, and enabling data analysis and closed loop automation.

eBrief: Capturing 5G value through automated orchestration journeys

Orchestration addresses the need for simplifying open and programmable networks through automation of the service lifecycle and profitable revenue growth. 

eBrief: Structured operational enablement to align network slicing capabilities across operations

Traditional ways of network and service operations are not enough to guarantee realization of all network slicing scenarios.

Cityscape with graphic overlay representing connectivity.

Telstra: Delivering superior service experience to Australian enterprises with network slicing

Earth from space with glowing network lines and illuminated cities.

Rogers: 5G network slicing to deliver superior service experiences

Singtel Digital InfraCo: NaaS through customer self-service orchestration

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Communications service providers are actively engaged in discussions surrounding the advancements and achievements in service orchestration and assurance.

These conversations shed light on the innovative strategies that have been implemented and the progress made in the field.

We invite you to explore their insights and perspectives, which are invaluable for understanding the current landscape.

Tune in to watch the full program.

Also, take the opportunity to see individual presenters share their expertise and experiences.

Telefonica

Rogers

Telstra

What else is hot in 5G service orchestration?

Prefer to read the insights? Download the TM Forum report, IT with intent: the interconnected future of telco operations.

TM Forum report - IT with intent: the interconnected future of telco operations

Discover how the telecom industry is undergoing a dual paradigm shift from traditional IT operating models to intent-based autonomous operations, all powered by 5G programmability and AI-driven networks, and the critical role OSS/BSS plays in enabling this transformation.

Access the full TM Forum webinar featuring Jason Keane (Head of OSS/BSS portfolio, Ericsson) and Mark Sanders (Chief Architect, Telstra) for deeper industry insights on the road to intent-based operations.

This interview explores five critical OSS/BSS transformation areas shaping the future:

Unlocking the true value of data
Building intelligent AI-driven applications
Streamlining service orchestration
Crafting flexible commercial models
Deploying unified charging and billing systems

Watch the Webinar

Get service orchestration and inventory ready for autonomous networks

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Blog: Is your service orchestration layer ready for autonomous operations?

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Blog: How passive infrastructure will be managed in the era of autonomous networks

Colleagues discussing 5G industry project using a holographic model of a digital twin

Blog: Autonomous networks: Use real-time inventory to unravel the challenge

Over 1 billion subscribers around the world rely every day on networks that we manage.

You can rely on us, because we deliver on our promises and fully support your goals. With a proven track record in research and development, coupled with five nines reliability, we are committed to teaching your network new tricks and setting industry standards.

Our network knowledge ensures that your operations run smoothly and enhances service experiences across the board.

Drawing from the extensive experience with over 300 customers, we aim to consistently exceed your expectations and drive your business forward effectively and efficiently.

Ericsson Adaptive Inventory customers

Service Order Management customers

Ericsson Service Orchestration and Assurance customers

Service orchestration solutions

Automate and manage 5G service design and delivery across the service lifecycle

Let AI revolutionize your service orchestration

Key benefits of AI-enabled service orchestration

Key features and capabilities to realize autonomous networks

Ericsson Adaptive Inventory by Appledore Research