Ericsson Managed Services

Powering the path to network autonomy

Ericsson Managed Services delivers comprehensive, end-to-end network operations and optimization, including field operations for communication services providers (CSPs), backed by advanced automation, artificial intelligence (AI), and deep global expertise.

Our portfolio spans multi-vendor, multi-technology environments and empowers service providers to maximize efficiency, elevate service quality, and optimize network performance. With data-driven Network Service Operations and Optimization, AI-enhanced Energy Infrastructure Operations, and predictive Customer Experience Insights, we deliver streamlined operations, reduced energy consumption, fewer site visits, and proactive customer care – driving higher satisfaction, lower emissions, and improved business outcomes.

Ericsson Managed Services is the bridge between today’s network operations and tomorrow’s autonomous networks transformation, combining deep operational expertise with automation, analytics, and AI to translate business intent into network action. It ensures performance through closed-loop assurance, drives agility through intelligent orchestration, and builds trust through continuous governance.

Let’s join forces to create autonomous, secure network operations that unlock new value and drive the next wave of digital transformation.

In the spotlight

True Corporation and Ericsson – partnership leading to successful network automation

True achieved success with network automation and earned two Level 4 validations. Hear from Prathet Tamkuranan, CTO of True Corporation, and Sam KeysToyer, Head of Business and Portfolio Development, Managed Services Network at Ericsson, how True managed complex network integration while introducing network automation, and how Ericsson partnered with True on their transformation journey. Source: TM Forum

Watch the interview

The evolution from traditional, manual network management to intent-based and fully autonomous operations is redefining how you deliver performance, efficiency, and customer experience.

By operationalizing intent and accelerating autonomy, Managed Services enables you to simplify complexity, reduce costs, and unlock the full potential of self-managing, self-optimizing networks.

Explore the highway to Level 4 – from automation to true autonomy.

Learn how

True: Automation is at the heart of transformation

True Corporation CTO Prathet Tankuranun discusses how automation and partnerships are at the core of his network and operational transformations.

Read now

Highest network performance

Network performance directly impacts subscriber experience and revenue generation. Ericsson Managed Services leverages AI-powered predictive operations to identify and resolve network issues before they affect end users.

Best customer experience

Customer experience has emerged as the primary differentiator in competitive telecom markets. Our Experience Centric Managed Services shifts the focus from traditional technical KPIs to service and customer experience KPIs, including service availability, accessibility, service activation time, and service response time.

Lowest total cost of ownership

Operational efficiency is a critical concern for telcos that manage increasingly complex multi-vendor, multi-generation networks. Ericsson's data-driven operations approach delivers substantial reductions in TCO through intelligent automation and optimization.

Lowest energy consumption

Our managed services portfolio includes multiple AI-driven energy optimization capabilities that reduce power consumption while maintaining or improving network performance.

Highest security standards

Ericsson embeds security intelligence into the operational DNA of your network, delivering both the highest performance and the strongest defense against sophisticated cyber threats to critical telecommunications infrastructure.

New revenue streams

Ericsson Managed Services enables you to monetize 5G investments through differentiated connectivity offerings. The AI-powered intent-based operations within the Operations Engine translate business requirement into real-time network actions, supporting premium 5G services like network slicing at scale.

Benefits in numbers

18% reduction

in network unavailability

32% less

of customer complaints

47% less

truck rolls per node

3-8% lower

energy consumption

100% SLA compliance

for premium slices in differentiated services

42% reduction

in Mean Time to Resolution (MTTR)

Ericsson Operations Engine is the award-winning operating model created by Ericsson to run multivendor, multi-technology network and field operations worldwide for our mobile and fixed managed services customers.

It is the result of more than 20 years of experience and leadership in the telecom managed services market. That experience is combined with expertise and domain knowledge gained from processing an unparalleled multinational, multivendor digital data store and training sophisticated algorithms to operate telecom networks.

Ever evolving to be future-ready, its transformational capabilities underpin customer journeys to data-driven and autonomous network and field operations, while maximizing customer experience.

Explore our offerings further

Ericsson Network Service Operations and Optimization

Delivers a full end-to-end operational service across multi-vendor and multi-technology environments, including mobile, fixed, converged, and FWA networks. It transforms existing operations, including field operations, through a data-driven model that enhances network availability, speeds restoration, and reduces incidents, work orders, and truck rolls, ultimately lowering operational costs while providing predictable, high-quality service outcomes.

Ericsson Energy Infrastructure Operations

Provides a comprehensive, AI-enabled solution for managing and optimizing energy consumption across network sites. By applying predictive analytics to both active elements – through Predictive Cell Energy Management – and passive infrastructure – through Predictive Site Energy Operations – it reduces energy waste, improves operational efficiency, limits the need for on-site interventions, and significantly decreases environmental impact.

Ericsson Customer Experience Insights

Focuses on elevating customer satisfaction and business performance by identifying key drivers of negative sentiment and service degradation. Using AI-powered 360° analytics across surveys, complaints, social media, and network KPIs, it predicts issues before they occur, performs root-cause analysis, and recommends proactive actions that improve ARPU, reduce churn, and strengthen customer loyalty and acquisition.

Interested in more?

Explore Managed Network Services

Exceeding expectations

“All these steps are carried out in good collaboration, working alongside Ericsson Managed Services. It’s not like we have a customer-supplier kind of relationship; it’s a one-team relationship with everyone working toward improving our network for our customers. It is about collaboration and leveraging global skills. I think those factors have been a big part of our success.” Prathet Tankuranun Chief Technology Officer, True Corporation

Read the interview

Airtel’s journey to a data-driven operating model

Breaking performance records for a digital Denmark

Digital Nasional Berhad and Ericsson

Comprehensive end-to-end scope:

Ericsson Managed Services covers network and IT operations, field maintenance, and continuous optimization. This end-to-end approach reduces vendor fragmentation and delivers cohesive operations across 61 countries and 82 operating companies.

Unmatched scale and coverage:

With 792K physical RAN sites, 10.4M RAN cells, 1.1M transmission and data nodes, and 38K core/VAS/IN nodes, we leverage deep domain expertise to optimize throughput, latency, and reliability at scale.

Multivendor capability:

Ericsson Managed Services delivers harmonized processes, standardization, and integration layers that reduce interoperability risk and enable faster migration, automation, and performance optimization across the vendor mix.

Industry-leading scale and autonomous operations:

We have a proven track record of deploying advanced AI, analytics, automation, and cybersecurity within a robust cloud-enabled, multi-vendor environment.

A people-first, capability-rich organization:

With 13,000 professionals and a strong focus on AI, analytics, automation, and cloud technologies, we accelerate your transformation timelines while maintaining high satisfaction and operational resilience.

792.00 K

physical RAN sites managed

13000.00

professionals in Managed Services

61.00

countries' presence

By leveraging advanced AI-driven automation and intent-based operations, we are leading the transformation of telecommunications into highly autonomous systems.

Level 4 autonomy, validated by TM Forum, represents a crucial advancement where networks continuously learn, predict, and make intelligent decisions. Operating independently, these networks improve efficiency, enhance sustainability, and adapt seamlessly to dynamic demands.

This section highlights our role in empowering customers to achieve this validation. Stay tuned, as we keep updating this space with our latest breakthroughs and transformational advancements.