Network Service Operations and Optimization

Ericsson Network Service Operations and Optimization delivers a full end-to-end operational service across multi-vendor and multi-technology environments, including mobile, fixed, converged, and FWA networks. It transforms existing operations, including field operations, through a data-driven model that enhances network availability, speeds restoration, and reduces incidents, work orders, and truck rolls, ultimately lowering operational costs while providing predictable, high-quality service outcomes.

Ericsson Network Service Operations and Optimization helps Communication Services Providers to successfully manage the continuously increasing network complexity by transforming existing operations into a highly efficient and future-proof foundation with committed business outcomes. Our data-driven operations model provides faster, and more efficient transformation compared to an in-house approach. The outcome is an operation at predictable cost and service quality, with future proof digitized processes that enable high operation efficiency and network performance.

Network operation becomes increasingly efficient through enhancing the operations autonomy. Faults and predicted anomalies are addressed quickly, with intelligent models performing root cause analysis, remedy generation and validation, and automated implementation. This results in short MTTR and less incidents, and decrease manual work load and truck-rolls to field.

Network and service performance levels are secured through an intent based model. Autonomous as well as predictive in approach, service performance objectives are continuously secured through near-real time measures, leading to a customer experience meeting expectations.