Skip navigation
In this section

Privacy notice

Available in English Español 简体中文 Português

This Privacy notice describes how Ericsson AB and other Ericsson Group companies you are contracting or dealing with (“Ericsson”, “us”, “our”, “we”) handle personal data, what your rights are and how you can contact us. This Privacy notice applies to situations where Ericsson Group companies act as data controllers or equivalent local law concept.  When we refer to “personal data” we mean any information relating to an identified or identifiable individual.

Additional data privacy information may be provided for our websites, events, products, services and any other tools, offerings or platforms that may involve processing of personal data by Ericsson Group companies. Our privacy practices may vary in connection with different products, services, and solutions as well as in different locations in which we operate. We encourage you to read the Privacy notice of each legal entity and Ericsson website, app, service, or solution you visit, review, use or otherwise interact with, where available.

This Privacy notice does not apply to Ericsson’s processing activities as processor, for example when we process personal data on behalf of our business customers when we provide services to them. The contracts we have with our customers control how we process personal data in such context. If you are a customer, end-user or employee, or contractor of one of Ericsson’s customers and have questions about the processing of your personal data, we recommend that you contact our respective customer.

If you have any questions or a complaint pertaining to your personal data you can contact the Group Data Protection Officer by mail at Ericsson AB, Group Function Legal Affairs, 164 80 Stockholm, Sweden or you can send an e-mail to ericsson.group.privacy@ericsson.com.

It is also possible to contact a local Data Protection Officer in your country. You can find the respective contact details here. If you have further concerns about the processing of your personal data, you may also file a formal complaint with the competent supervisory authority in your country.

​We only process personal data in a lawful and fair manner and when permitted to do so. We only use your personal data where it is necessary for specific purposes. We receive your personal data directly from you, from your employer (e.g., our customer or business partners) or through automated means. Where applicable, we indicate to you in connection with the collection of personal data whether the provision of such data is mandatory. Click the links below to learn more about how we process personal data in different contexts.

We may aggregate your personal data to a non-identifiable format and use such data to improve and develop our services and solutions. Please see also sections 3 and 5 for more general information on how we share and retain your personal data.

We may use artificial intelligence in certain of our tools in our operations, and these tools may process personal data, typically limited to contact details but also potentially including any personal data you provide to us. Where we rely on legitimate interests, our legitimate interests are the improvements to the way in which we operate and our ability to provide efficient and cost-effective services, as long as the rights and freedoms of individuals do not outweigh these interests.

Where processing of your personal data is based on your consent, you have the right to withdraw your consent at any time by using the mechanism made available to you or by contacting Ericsson (see the contact details in section 1). Please note that this will not affect processing undertaken prior to the withdrawal of your consent, or any processing based on legal bases other than your consent.

Purposes of processing: Why do we process your personal data?

Personal data categories we may process in this context

Legal basis for our processing (where required under applicable laws)

Customer, supplier and partner relationship management and business administration

Ericsson processes personal data about customer, supplier and partner representatives for administrative purposes, contract management and contract performance, sales and sourcing related activities, delivery of products and services, invoicing and management of the services and the business relationship with our customers, suppliers and partners.

We use the relevant personal data to develop our services and to improve the quality of Ericsson’s solutions and services as well as for business planning and customer engagement planning. We also use supplier and partner personal data to perform supplier due diligence and necessary background checks where such checks are required under our policies.  
  • First name, last name
  • Contact details (business email, business phone)
  • Information about your job role (company, business unit, role, office location)
  • Communications with you such as email correspondence
  • Language preferences (e.g., “prefers to use English”)
  • Date of birth where needed
  • Nationality where needed
  • Signatures
  • Other information you may provide, or we may need for the business administration and relationship management purposes
  • Information about supplier representatives collected in connection with potential background checks and supplier due diligence reviews
  • We have a legitimate interest in using your personal data to maintain our business relationships and comply with laws and regulations.

Customer support

Ericsson may process customer representatives’ personal data about how you use our customer support services to provide you with a personalized experience on the customer support platform and to continuously improve the user experience of our services.

We may also process your personal data for troubleshooting and to protect the services, products, and solutions against security and cyber threats and prevent such threats.

Ericsson mainly processes personal data to respond to customer support requests and to provide customer support services as processor on behalf of our customers. Please check the relevant Ericsson business customer’s privacy notice for more information about their processing activities.
  • First name, last name
  • Contact details (business email, business phone)
  • Information on communications with you (call history, chat transcripts, questions, and answers on our Ericsson customer support platforms)
  • Security logs
  • We have a legitimate interest in using your personal data to run our business effectively and efficiently. In certain instances, we may also obtain your consent for certain processing activities.

Ericsson extranet

The Ericsson Extranet portal provides an interface between Ericsson applications and external parties, allowing them to make use of what Ericsson has to offer.

Your personal data is used to issue identity credentials to you to access applications available on the portal, to facilitate access management to the Extranet portal, including providing support and troubleshooting, and to provide you with content that is relevant to you.

We may use your mobile phone number to send you necessary information to change your password. We do not share your mobile number to other companies to use for marketing purposes (on behalf of Ericsson or otherwise).
  • First name, last name
  • Contact details (business email, business phone, mobile phone number)
  • User ID and password
  • IP address
  • Logs and browsing history
  • Information related to the request for access or support
  • We have a legitimate interest in using your personal data to run our business effectively and efficiently.

Customer experience surveys

Ericsson performs customer experience surveys on a regular basis to validate our customers’ needs and to improve and develop our services.
  • First name, last name
  • Contact details (business email)
  • Information about your job role (company, role, country)
  • Your responses to the survey questions
 We have a legitimate interest in developing and improving our services.

Purposes of processing: Why do we process your personal data?

Personal data categories

Legal basis for our processing (where required under applicable laws)

Marketing and communications

If you contact Ericsson with an inquiry, an order, or a request for information or support, we will use this personal data to respond to the inquiry, order, or request and to manage further correspondence.

Ericsson processes personal data for communications on sales and marketing purposes, including email marketing. We may combine this information with data obtained from other sources (such as cookies) to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with you. We also use your data for analytics and service development and service improvement. 

We may use your personal data for lead generation, contact segmentation, lead nurturing and lead scoring, relationship marketing, cross-selling, and marketing return on investment (ROI) measurement.

Ericsson is also an administrator for certain business pages on social media sites such as Facebook. Ericsson may act as a joint controller with the social media platform provider when processing personal data about the visitors on such page for Ericsson’s advertising purposes, even if Ericsson does not access any personal data. The terms setting forth the data protection obligations and the implementation of data subject rights between Ericsson and Facebook regarding Facebook Insights can be accessed here.
  • First name, last name
  • Contact details (email, business phone)
  • Information about role (company, role, office location)
  • Details about your inquiry, order, or request, (if applicable)
  • Information about contact person at Ericsson
  • Information about marketing opt-in / opt-out
  • Information about “Do Not Sell” choice
  • Information received via cookies if you have given your consent for marketing cookies, such as IP address, device type, and information about your browsing time, browsing history, and interactions with our websites and services
  • Information about your interactions with our marketing communications such as whether you have opened the email or clicked links in our emails
  • You have consented to the processing by giving your consent for email marketing or marketing cookies; or
  • We have a legitimate interest in using your personal data to maintain our business relationship and effectively communicate with our customers.

You may choose not to receive email marketing or communications from us by following the “unsubscribe” instructions included in each email.

You can withdraw your cookie consent any time on our website.

Third-Party Advertising

We use third-party advertising companies to place advertisements on third-party platforms and websites that may be of interest to you based on your behavior on our website and digital services, as well as based on information received from third parties.  These third-party companies might place a cookie in your browser or on your device, used for determining interest categories, performance measurement (tracking pixel), and cross-device identification.

You can find more information on this in our Cookie Policy. No advertising/marketing cookies are placed on your device when you visit Ericsson’s websites if you have not given your consent for using such cookies.
  • IP address
  • Information collected via cookies, such as Client ID, device type and information about your browsing time, browsing history, and interactions with our websites and services, if you have given your consent for analytics and marketing cookies
  • E-mail address
  • You have consented to the processing by giving your consent for using advertising/marketing and analytics cookies.
You can withdraw your consent any time on our website.

Website analytics, service improvement and service development

We analyze how our website and digital services are being used to make them more intuitive, improve functionality and deliver better content.

We place a cookie in your browser to determine you as returning visitor to our website (random cookie identifier). You can find more information on this in our Cookie Policy. No analytics cookies are placed on your device if you have not given your consent for using such cookies.
  • We may process your IP address for geographic information without storing the IP address.
  • Information collected via cookies such as Client ID, device type and information about your browsing time, browsing history and device type.
  • You have consented to the processing by giving your consent for analytics cookies.
You can withdraw your consent any time on our website.

Surveys and contests

From time to time we may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary, and the user therefore has a choice whether to disclose this information.

Survey information will be used for purposes of marketing, monitoring, or improving the use and satisfaction of our websites and services. For contests, contact information will be used to register participants, notify the winners and award prizes, etc.
  • First name, last name
  • Contact details (email, business phone)
  • Information about role (company, role, office location)
  • Demographic information (such as gender, age, level of education)
  • Your responses to the survey questions
  • You have consented to the processing; or
  • We have a legitimate interest in using your personal data to develop and improve our services.

Purposes of processing: Why do we process your personal data?

Personal data categories

Legal basis for our processing (where required under applicable laws)

Ericsson events

We process your personal data when you register or attend our or our partners’ online or offline events.

We may use the data collected in connection with our events to send you marketing if we have received your consent for marketing. To learn more about how we process your personal data for marketing purposes, please see section 2.2.
  • First name, last name
  • Contact details (email, business phone)
  • Information about role (company, title, office location)
  • Participation and comments in event sessions and surveys
  • Information about dietary requirements
  • Personal data in the photos and videos taken during the events
  • Information you may provide in feedback or online event chats
  • You have consented to the processing;
  • The processing is necessary to comply with our contractual obligations under the event’s relevant terms and conditions that you may have agreed to; or
  • We have a legitimate interest in using your personal data to develop and maintain our business relationship.

Visitors at Ericsson locations and sites

We register personal data about you if you are visiting our sites or locations for reasons of security and safety of persons and property, as well as for regulatory purposes.
  • First name, last name
  • Contact details (email, business phone)
  • Information about role (company, title, office location)
  • Visiting times (entrance and exit times)
  • We have a legitimate interest in using your personal data to keep track of the visitors and to ensure safety and security in our locations and sites; or
  • The processing is necessary for compliance with a legal obligation.

Camera surveillance

Ericsson uses camera surveillance at Ericsson location and sites where Ericsson conducts business with the purpose to protect our staff, visitors, and company resources and to prevent and discover crime and incidents in the buildings and at sites.
  • CCTV recordings where your images can be identified
  • We have a legitimate interest in using your personal data to enhance safety and security and to protect our resources in our locations and sites.

Your personal data will be accessed by Ericsson personnel on a need-to-know basis. Ericsson shares personal data to other Ericsson Group companies when reasonably necessary for the specific purposes of processing described in this Privacy notice.

We work with third-party service providers. Such third-party service providers include data management platform providers, data analytics vendors, advertising vendors, customer relationship management software vendors and facility management service providers. These third parties may process your personal data on our behalf as part of providing services for us or they may process the personal data for their own purposes that we have accepted. We limit the information provided to these service providers to what is reasonably necessary for them to perform their functions, and we require them to agree to comply with applicable laws and maintain the confidentiality of such information. We also share your personal data with professional advisors, in our legitimate interests in maintaining our business or as required by a legal obligation, such as with auditors, law firms or accounting firms.

Exceptionally, we may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a court order, judicial or other government subpoena or warrant, to cooperate with law enforcement or other governmental agencies or to otherwise establish, defend or exercise legal claims. We also reserve the right in exceptional circumstances to disclose your personal data that we believe is necessary to take precautions against liability or to protect ourselves, our property, or others from fraudulent, abusive, or unlawful uses or activity.

We may disclose personal data to a prospective buyer, acquirer, successor, seller, new owner, assignee or other relevant third party as necessary when negotiating or in connection with or anticipation of a change of corporate control such as a restructuring, merger, acquisition, sale of assets, bankruptcy, or similar transaction in our legitimate interests to ensure the continued success of our business. 

Since Ericsson Group is present around the world and Ericsson is driving a global business, we may transfer your personal data outside of the country where you are located to Ericsson Group companies and to our contracted service providers or, in limited circumstances, to cooperate with law enforcement or other government agencies located anywhere in the world. The countries where your personal data is transferred may not have similar data protection laws as the country where we collected your personal data. However, Ericsson will protect your personal data as described in this Privacy notice. 

Transfers outside of the European Economic Area (EEA) and the UK

When transferring your personal data outside of the EEA and the UK, Ericsson will comply with applicable EEA and the UK data protection laws:

  • We may transfer your personal data from the EEA to countries/sectors which the European Commission has found to provide adequate level of data protection in accordance with the GDPR. Information on countries that have been granted with an adequacy decision is available here;
  • We may transfer your personal data from the UK to the countries and territories covered by the UK adequacy regulations. Information on countries covered by the UK Adequacy regulations is available here; and
  • We may rely on our Binding Corporate Rules approved by the European data protection authorities in accordance with the GDPR to transfer personal data intra-group. A copy of our Binding Corporate Rules is available here; and
  • We may rely on all modules of the EU Commission’s Standard Contractual Clauses available here or other appropriate safeguards under the GDPR as well as the UK Addendums to the EU Standard Contractual Clauses and other appropriate safeguards under the UK data protection law.

For more information about how we transfer personal data outside of the country where you are located, you may contact us as specified below in section 1.

Ericsson limits the retention of personal data to a proportionate period during which the personal data is needed to accomplish those purposes or processing the data. When determining the length of time to retain your personal data, we consider various criteria, including whether we need the information to continue to provide you with our services, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security, and integrity, or protect ourselves, including our rights, property or products.   

We will also retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes and enforce our terms and conditions, other applicable terms of service, and our policies.  The retention period may also depend on legal or regulatory requirements to which Ericsson is subject.

For example, your Extranet login credentials are subject to annual renewal and are deleted in the event of no annual certification. We store your data for marketing and communications purposes for a maximum of 24 months after you last interacted with unless the data is necessary for other purposes of processing. Recorded CCTV material is normally saved for 14 days and a maximum of 60 days for locations with high protection value. Material can be saved for a longer time if needed for legal obligations or as evidence in ongoing legal matter.

When personal data is no longer needed, we have processes in place to securely delete the data, for example by erasing electronic files. Where we aggregate and anonymize your personal data, we may use this information indefinitely.

If you are a U.S. resident, see Notice to residents in the US for information on rights you may have in relation to your personal data. For all other individuals, subject to the applicable data protection laws, you may have the following rights in relation to your personal data:

  • Right to access your personal data. You have the right to obtain confirmation on whether Ericsson processes personal data about you and receive a copy of such data as well as information on how we process your personal data.
  • Right to rectification. You have the right to rectify any inaccurate personal data we process about you or have any incomplete personal data about you completed.
  • Right to erasure. You have the right to have your personal data deleted, if (i) the personal data has been unlawfully processed; (ii) we no longer need such data for the purposes of the processing; or (iii) the processing is based on consent and you withdraw your consent, and we have no other legal basis for processing the data. However, Ericsson will not delete your personal data if Ericsson has a legal obligation to retain the data, the personal data is still necessary for the purposes of processing, or if Ericsson’s legitimate interests override your interests.
  • Right to data portability. You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used, and machine-readable format, and you may have that data ported directly to another controller, where such personal data is processed based on your consent or to perform a contract with you.
  • Right to restriction. You have the right to restrict our processing of your personal data where you believe that the personal data we process is inaccurate or our processing is in unlawful. You may also restrict our processing if Ericsson no longer needs the personal data, but you want us to store the data for the establishment, exercise, or defense of legal claims. You may also require us to restrict the processing of your personal data for the period when we assess your right to object to the processing of your personal data.
  • Right to object. You have the right to object to our processing of your personal data when we rely on our legitimate interests or those of a third party or if we in an exceptional case perform tasks in public interest. If you object to our processing, we will cease processing your personal data end erase the data, unless we can demonstrate compelling legitimate grounds for the processing overriding your interests, or if the data is needed for the establishment, exercise, or defense of legal claims. You always have the right to opt out of receiving direct marketing from us.
  • Right to information. You have the right to receive transparent information about how we process your personal data.
  • Right to withdraw your consent. You have the right to withdraw any consent for processing you provided at any given time. You can withdraw your consent for cookies here. You can withdraw your consent for direct marketing by unsubscribing from receiving our direct marketing. For any other cases, please contact us using the contact details set out in section 1. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

For additional information about the rights that may be available to you if you live in certain US states, please see Notice to residents in the US.

We will not discriminate against you based on your exercise of any of the rights described above. Please note that a number of these rights only apply in certain circumstances, and all these rights may be limited by law. You can exercise your rights by this form.  

Our products, solutions, or services including our websites are not directed to children under the age of 16, and we do not knowingly collect personal data from children under the age of 16. If you are under 16 years of age, then please do not use or access our services. If we learn that we have collected personal data about persons under 16 years of age and without verifiable parental consent, then we will take appropriate steps to delete this data.

Our websites or services may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through our website or services. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through our website. We encourage you to learn about third parties’ privacy and security policies before using their services and providing them with information.

Ericsson may, from time to time, make changes to this Privacy notice to reflect any changes in our data processing practices. We recommend that you visit this Privacy notice on occasion to learn about new privacy practices or changes.  If we make material changes to the way in which we use information we collect, we will use reasonable efforts to notify you by means consistent with applicable law and will take additional steps as required by applicable law.

This Privacy notice was last updated: February 12, 2026.