Core Commerce
Ericsson Core Commerce helps CSPs monetizing differentiated connectivity by unlocking ecosystem revenue, accelerate offer creation and enable personalized journeys across any channel while enabling zero touch fulfillment.
Our portfolio makes it possible to build new business and revenue models including multiple ecosystem players and co-create new offers flexibly with for example IoT partners. Support for B2B, B2C and B2BX business models is provided.
CSPs can quickly launch innovative services via a user-friendly interface and through reusable building blocks. The configurable journey orchestration and a modern, AI- and catalog-driven telco specific CPQ are key to improve innovation capabilities. Our CPQ is CRM-agnostic giving CSPs choice.
Contextual and personalized offerings can easily be created to improve customer experience and intuitive journeys across channels enable immersive digital experiences.
Requirements on operational efficiency is met with a dynamic, catalog-driven approach with zero-touch order handling and a scalable microservice architecture with seamless software updates.
Ericsson Core Commerce portfolio consists of Ericsson Catalog Manager, Ericsson Order Care and Ericsson Digital Experience Platform.
Faster time to revenue
Supported a 50% reduction in time-to-market for African and European tier 1 CSPs.
Superior customer experience
Achieved less than 2 min activation time for 90% of prepaid services for Asia-Pacific tier 1 CSP.
Operational efficiency
Dynamic, catalog-driven approach with zero-touch order handling and cloud-native architecture for in-service software upgrades.
Unleash superior experience
Core Commerce manages digital experiences, order flows and catalog interactions. Define and deliver what the customer wants, when they want it and in the best way. Good service experience encapsulates the traditional view of telecom customer experience and more.
Visit Ericsson Core Commerce page
Digital Experience Platform
Cloud-based, personalized and contextualized customer experience across multiple digital touchpoints.
Catalog Manager
Allows customers to rapidly launch and enable new innovative offerings with improved user experience.
Order Care
Order management system for handling automated workflows and manual work activities across services.
Digital Monetization Platform
Convergent charging and billing solution that allows a low-risk but effective digital transformation.
Press release: AT&T and Ericsson launch cloud-based IoT Marketplace to transform IoT business operations
Customer case: Indosat Ooredoo Hutchison - BSS transformation for digital future enablement
Blog post: How multi-agent AI is transforming telco product configuration
Blog post: Why a front-end agnostic CPQ solution is the best choice for CSPs
E-brief: Drive intent with AI-enabled OSS/BSS
E-brief: Maximize OSS/BSS impact with AI and Gen-AI
E-brief: Revolutionizing telco excellence
E-brief: Drive commercial success through enhanced CPQ
E-brief: Advancing mission-critical networks with BSS solutions